- Business Continuity Plan
- Patriot Act - Customer Identification
- Payment Instructions & Order Flow
- Revenue Sharing
- Cost Basis Reporting Requirements
- Cash Sweep Program
- Mutual Fund Investing
Securities industry regulations require securities brokerage firms such as CCS to create and maintain a business continuity plan to ensure that the impact to your securities accounts is minimized in the event of an emergency, disaster, or other significant business disruption. We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Contacting Us: After a significant business disruption, you should first try to reach your CCS Representative at his or her local office. If you cannot reach your Representative, you should try to reach our Home Office at 608-221-4545. Alternatively, you may go to the Disclosure Page of our website, www.ccsmadison.com, where we will post emergency contact information. If you have an account at our clearing firm and cannot contact our firm by any means, please call First Clearing1 for assistance at the number listed below.
If you have an account with a mutual fund company or an insurance company, you should contact that company directly at the telephone number or website shown on statements they send you.
Varying Disruptions: Since events creating business disruptions may vary in nature and scope, CCS has anticipated scenarios in which our primary building is affected or a branch location is affected or there is a citywide or regional disruption. Regardless of the scope of potential disruption, CCS intends to continue to provide service to its customers. In the event our primary building or business is affected by a disruption, CCS has an alternative location, located approximately 15 miles from our primary location, where operations can be restored promptly. In the unlikely event of city-wide or regional disruption, CCS has established an out-of-state recovery site that can be used to restore operations as soon as key employees are relocated to the facility. In either situation, we will attempt to notify you through our website www.ccsmadison.com with respect to our plans and our progress.
If the business disruption is so severe that it prevents us from remaining in business, our clearing firm, or the mutual fund companies or insurance companies which hold your accounts will be responsible for providing prompt access to your funds or securities. It is possible that your orders and requests for access to your funds or securities could be delayed during this period.
Our Clearing Firm: Our clearing firm, First Clearing1, has also developed Business Continuity Plans to continue to provide essential services to CCS and our clients in the event of a significant business disruption. First Clearing regularly backs up its important information in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, First Clearing has a thorough Business Continuation Plan in place. First Clearing has advised us that its objective is to restore its own operations in order to complete existing transactions and accept new transactions and payments in a timely manner.
During a significant business disruption, Coordinated Capital Securities, Inc. (CCS) will re-establish telephone service with our clients as soon as possible. As a client of CCS we recognize you may need access to your account to sell a position or request a check before we re-establish telephone service. During this time, First Clearing1, our clearing firm, will assist you with sell/liquidation orders and provide check disbursements if needed. If our firm has declared an emergency and you cannot contact us, please call First Clearing for assistance at 877-496-3223.
For More information:
A complete copy of our Business Continuity Plan is available to
customers upon written request, or if you have questions about our business
continuity planning, you can contact us at 608-221-4545.
For More information: A complete copy of our Business Continuity Plan is available to customers upon written request, or if you have questions about our business continuity planning, you can contact us at 608-221-4545.
1 First Clearing is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company.